Terms & Conditions

Customer Care – Chiro Factory

At Chiro Factory, we are committed to providing exceptional customer care to ensure a positive experience for all our patients. Our team is here to support you with any questions or concerns regarding our Applied Kinesiology chiropractic services, appointments, billing, and wellness plans.

Customer Support

Our staff is available during business hours to assist with scheduling, rescheduling, or canceling appointments.
For inquiries about services, treatment plans, or payment options, please contact our office directly.
We strive to respond to all inquiries in a timely manner to ensure patient satisfaction.

Appointment Policies

New patients must complete all required intake forms before their first visit.
Existing patients should arrive on time for scheduled appointments to maximize treatment effectiveness.
Late arrivals may result in a shortened session or rescheduling based on availability.

Billing & Payment

We offer transparent pricing for all services and accept various payment methods, including cash, credit/debit cards, and approved insurance plans.
Any outstanding balances must be settled before future appointments.

Feedback & Concerns

We value your feedback and continuously strive to improve our services. If you have any concerns about your care, please notify our team so we can address them promptly.
Complaints and suggestions can be submitted via phone, email, or in person at our office.

At Chiro Factory, your health and satisfaction are our top priorities. Thank you for trusting us with your chiropractic care!

Private Policy

Information We Collect
We may collect the following types of information:

Personal Identification Information: Name, address, phone number, email address, date of birth, and other contact details.
Health Information: Medical history, treatment notes, test results, and other details required for chiropractic care, including Applied Kinesiology services.
Payment Information: Billing address, insurance details, and payment method information.
Technical Information: IP address, browser type, device information, and website usage data collected through cookies or analytics tools.

How We Use Your Information
Your information is used to:

Provide chiropractic care and Applied Kinesiology treatments.
Schedule and confirm appointments.
Communicate regarding treatment, follow-ups, and educational resources.
Process billing and insurance claims.
Improve our website, services, and patient experience.
Comply with legal, regulatory, and insurance requirements.

Information Sharing & Disclosure
We do not sell or rent your personal information. We share it only:

With your written consent.
With insurance companies, billing services, or other healthcare providers involved in your care.
When required by law, court order, or government regulations.
To protect your safety or the safety of others.

HIPAA Compliance
We follow the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your Protected Health Information (PHI). You may request a copy of our Notice of Privacy Practices at any time.

Website & Online Communications
We may collect non-identifiable usage data via cookies and analytics tools to improve our services. If contacting us online, please avoid sending highly sensitive health details unless using a secure method provided by us.

Data Security
We maintain administrative, technical, and physical safeguards to protect your information. While we strive for the highest security standards, no electronic transmission or storage is 100% secure.

Your Rights
You have the right to:

Access and obtain a copy of your health records.
Request corrections to your personal or health information.
Limit certain uses or disclosures.
Withdraw consent for communications, except where required for care or legal purposes.

8. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted here with a revised “Effective Date.”